Designer Baby Diaper Bags

Orders

Here at Designer Baby Diaper Bags we want to make your shopping experience convenient and fun! Online orders for any one of our diaper bag orders can be placed 24 hours a day, 7 days a week. In addition, phone orders can be placed during our business hours of 9am-4pm EST Monday through Friday.

If you require assistance outside of our normal business hours, please email customerservice@designerbabydiaperbags.com and we will usually get back to you within a few hours.

Contact Information

We always love to hear from you! Email is usually the best way to reach us, as most emails are answered within 24 hours and often much faster. Phone calls are welcomed during business hours, and routed through our parent company: The Frog and the Princess baby boutique. Our email, mailing address, and toll free number are listed below:

Designer Baby Diaper Bags
1361 Lincoln Ave Suite 3
Holbrook, NY 11741

Email: customerservice@designerbabydiaperbags.com
Phone number: 1-888-557-0255

Payments

We proudly accept Mastercard, Visa, Amex, Discover, Paypal & E-Checks. We also accept money orders and cashiers checks, but please be advised that no merchandise will be shipped until checks and money orders have cleared. Customer privacy and security are important to us, so please rest assured that all payments made through our site are 100% secure through a dedicated First Data payment gateway. At no time will your personal information be shared with anyone. Ever!

Shipping

Designer Baby Diaper Bags is proud to offer FREE SHIPPING on all orders totalling over $75 to anywhere within the United States! This includes both Alaska & Hawaii.

We are also glad to offer full service International shipping. International orders will be calculated with as minimal shipping charges as possible.

All orders under $75.00 incur shipping charges based on your total, please see chart below:

International

International shipping will be done via the USPS First Class Mail service. Depending upon the recipient's country, delivery can be expected to take anywhere from 14 to 30 days - and in some cases sooner. International customers shall be responsible for all duty, taxes, or tariffs that may be due upon delivery of your order. For additional questions, please check with your local post office staff to determine the full shipping regulations in your home country.

All international orders below $200.00 incur shipping charges based on your total, please see chart below:

Delivery Time

Many of our diaper bags are in stock, but some will be sent directly via our artisans and may require a specific amount of time for delivery. Please see each product description for shipping time. There may also be occasions when your order contains items that will be shipped separately, and you will not incur any additional cost for this. If there are any delays with your order you will be notified promptly by email. We use several shipping carriers and reserve the right to choose the best one suited to your order so that you may receive your items as quickly as possible. If your item arrives damaged, please keep all related packaging and contact us within 7 days to arrange for a replacement.

Returns & Exchanges

Custom Orders: All custom diaper bag orders that are monogrammed or personalized are non refundable and cannot be returned or exchanged. It will be noted within the item description if an item is custom.

We would like to make your shopping experience with us as satisfying as possible. If for any reason you need to return your bag, you will be offered a refund, exchange or credit. Please follow the following instructions to help facilitate a speedy return:

• Please notify us by email or phone 1-888-557-0255 within 10 business days of receipt of order and we will give you a Return Authorization Number.

• Item must be received in NEW condition, with all tags/packaging attached.

• We must receive it within 10 business days from issuing the RAN, upon receipt of item, we will inspect it and issue the refund/exchange/store credit as requested.

• Shipping charges will not be refunded and are the responsibility of the customer.

• Items shipped with FREE shipping will have applicable shipping charges deducted from the refund/exchange/store credit.

• All labeled sale items are FINAL SALE

New Product Submission

Designer Baby Diaper Bags is constantly on the search for new artisans of baby bags, diaper changing systems, and similar infant/toddler mommy bags. If you are an artist or company with this type of product we'd love to see the designs you have to offer.

Please contact customerservice@designerbabydiaperbags.com for all diaper bag product submissions. Include as much information as possible about yourself and your work with clear, high-resolution photos of your items. Physical samples are not required, but if they are available, please contact us for a mailing address.

Privacy Policy

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
• Google, as a third party vendor, uses cookies to serve ads on your site.
• Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
• Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.